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MY BATTERY IS NOT CHARGING!

Most devices require a Type C-A USB cable.  Type C-C will not charge the device

Charging Indicator - The single front worklight should flash a single flash every few seconds when charging and a quick double flash every few seconds once it is fully charged.  If the front worklight is not flashing when plugged into the charger, then the device is not receiving a charge. 

Common reasons the device is not receiving a charge:

  • Incompatible charging cable - Needs to be a Type C-A USB, 5V cable

Type C-A & Type C-C

  • Incompatible power source - The device should be plugged directly into an AC or car charging adaptor. Computers, power packs and other devices will not provide the appropriate voltage.

Charging Sources

If these tips do not resolve the issue, please submit a repair/warranty ticket